Phone systems
Telephone systems
and telephone service.
We install and support FreePBX and 3CX telephone systems for businesses across St. Thomas, Elgin County, and London, and we provide the telephone service on which they operate. Switchyard is your service provider: SIP trunks, local and toll-free numbers, number porting, and a single monthly invoice, supported by the same technicians who installed the system.
Main number · (519) 555-0100
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Sales ring group
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Service queue
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Directory
After hours
Closed greeting to voicemail; emergencies routed to on-call staff
Holidays
Applied automatically from the Ontario holiday calendar
Overview
A modern telephone system, with the service to match.
Legacy key systems and analogue lines are expensive to maintain and difficult to change. A VoIP system costs less per month, forwards calls to mobile phones when staff are away, delivers voicemail by email, and routes calls according to how the business actually operates.
- Telephone lines and numbers provided by Switchyard, on a single monthly invoice
- Existing numbers retained; we manage the porting process
- Auto-attendant, ring groups, call queues, and business-hours rules
- Desk phones, cordless handsets, softphones, and mobile applications
- Voicemail to email, call recording, and reporting
- Paging and intercom for shops and warehouses
- Support for both the system and the service from the same local team
Telephone service
The system, the lines, and the support, from one provider.
Most installers supply a telephone system and refer the customer to a separate carrier for service. When a fault occurs, responsibility is disputed between the two. Switchyard provides the telephone service directly. The SIP trunks, telephone numbers, and calling plan are supplied by us and appear on the same invoice as the system and support.
When you report a problem, the technicians who installed the system also control the lines it operates on. There is no referral to a carrier and no waiting on a third party.
- SIP trunks sized to your call volume, with per-minute or unlimited calling plans
- Local and toll-free numbers across Southwestern Ontario and beyond
- Number porting from Bell, Rogers, Execulink, or any other carrier
- Carrier-level call forwarding and failover if your site is offline
- One monthly invoice for telephone service, hosting, and support
FreePBX or 3CX, installed and configured
Hardware and setup
SIP trunks, numbers, and calling plan
Monthly, provided by Switchyard
Changes, troubleshooting, and on-site service
Optional monthly agreement
All three on a single invoice. Telephone service is also available on its own for an existing system.
Platforms
FreePBX or 3CX
Both are established business telephone platforms, and both operate on Switchyard telephone service. We recommend one based on the size of your organization, how you work, and whether you prefer to own the system outright or have it hosted.
Open, flexible, and customer-owned
An open-source PBX that can be configured for almost any call flow. It runs on-premises or in the cloud, carries no per-user licensing, and supports a wide range of desk phones. Well suited to organizations that want full control and outright ownership of the system.
- No per-user licence fees
- Extensive customization of IVRs, queues, and routing
- On-premises or hosted deployment
- Compatible with Yealink, Grandstream, Polycom, and other handsets
Integrated applications and straightforward administration
A unified communications platform with well-developed desktop and mobile applications, video conferencing, website live chat, and a clear administrative console. Well suited to organizations with staff working from multiple locations who require a consistent experience.
- iOS, Android, and desktop applications
- Video conferencing and website live chat included
- Straightforward self-service administration
- Hosted by 3CX, in the cloud, or on-premises
During the site visit we review how calls currently move through your business and recommend one platform, with the considerations explained.
Scope of work
A complete telephone installation
Number porting
We transfer your existing numbers to our service and schedule the cutover so that no calls are missed.
Telephone lines and SIP trunking
Switchyard is the carrier for your system. We provide SIP trunks, local and toll-free numbers, and calling plans, invoiced by us monthly.
Desk and cordless handsets
Yealink, Grandstream, Fanvil, and other handsets, provisioned in advance so that installation is efficient.
Call flow design
Auto-attendants, ring groups, queues, time conditions, and holiday schedules configured to match your operations.
Mobile and remote staff
Softphone applications that allow staff to answer the office line from a mobile phone, presenting the office number as caller ID.
Paging, intercom, and door
Overhead paging, handset-to-handset intercom, and door intercoms integrated with the telephone system.
Fax
Fax to email and email to fax, eliminating the need for a dedicated fax machine.
Recording and reporting
Call recording where required, and reports on call volume, answer times, and missed calls.
Support
Changes, additions, and troubleshooting by the team that installed the system, remotely in most cases and on site when required.
Frequently asked questions
Telephone systems
Can we keep our telephone numbers?
Can you provide service for a telephone system we already have?
Does VoIP require a fast internet connection?
Who provides the telephone lines?
What is the monthly cost?
What happens if the internet connection fails?
Next step
Request a telephone system quote.
Tell us how many handsets and lines you require, and we will respond with a recommendation and pricing.